Shopping instructions

Welcome to KAYU! In order to give you a pleasant shopping experience, the following are our shopping procedures, payment methods, shipping methods and return and exchange terms. Please read carefully before purchasing, thank you for your support and cooperation.

01

Select product

Browse our product page and choose the right meal box according to your needs. Each product comes with detailed descriptions and pictures for your reference.

02

Contact us to place an order

You can complete the ordering process by sending a letter to Email, calling customer service directly, or directly visit and purchase at a physical store that cooperates with us.

03

Inform necessary information

When placing an order, please inform customer service: the name and quantity of the product you want to order, as well as your name, address, and phone number. We will send you products based on this information.

Payment Methods

You can use: bank transfer, online credit card swiping (third-party cash flow), etc. to complete the payment

Please inform customer service how you want to pay when checking out

We will provide you with your bank account information or credit card swipe link

Shipping method

Please inform customer service of your desired delivery method when placing an order.

Supermarket pickup

Shipping fee $80

Delivery takes about 3~5 working days

Please inform the store name and address when placing an order

Home delivery

Shipping fee $100

Delivery takes about 3~5 working days

Someone must be home to collect the goods

Pick up at the store yourself

Shipping fee $0

You can pick it up at any time as long as the store has it in stock

Go to the nearest cooperative store to pick up the goods yourself

Return and exchange policy

In order to protect your rights and interests, we provide comprehensive return and exchange services. Please read the following return and exchange terms carefully:

  • return policy

      If you are not satisfied with the goods you receive, you can apply for a return within 7 days of receiving the goods. We will handle it based on the condition of the item and the reason for the return. Returned items must be in their original, unused condition and have all original packaging and tags attached. Return shipping costs are borne by the customer, unless the return is due to product quality issues or shipping errors.

  • Exchange policy

      If the product you receive has quality problems or does not match your order, you can apply for an exchange within 7 days of receiving the product. We will provide corresponding solutions. Exchange items must be in their original, unused condition and have all original packaging and tags attached. We will bear the exchange freight costs caused by quality problems or delivery errors.

  • Return and exchange process

      Contact customer service: Please contact us through our customer service email or phone and provide the order number and reason for return or exchange. Confirm return and exchange: Our customer service staff will confirm the return and exchange details with you and provide the return and exchange address. Returning the goods: Please send the goods back to the address we provided and keep the proof of delivery. Inspecting the product: We will inspect the product after receiving it to confirm the condition of the product. Processing returns and exchanges: After the inspection is correct, we will handle returns and exchanges according to your requirements. Refunds will be made to your original payment method within 7 working days after processing.

Still have issues to resolve?

No need to worry! Welcome to contact our customer service, we will help you solve the problem as soon as possible

Contact us
Share by: